Returns & Refund Policy

At BOBGIFT, customer satisfaction is our priority. We are committed to delivering high-quality custom promotional products. If you experience any issues with your order, please review our return and refund policy below.

Damaged or Defective Products

If your order arrives damaged during shipping, please notify us within 48 hours of delivery.

If you believe the products are defective or do not match the approved specifications, please contact us within 7 days of receiving your order.

To help us resolve your claim quickly, please provide:

• Your order number
• Clear photos or videos showing the issue
• A brief description of the problem

Our team will investigate your claim and work with you to provide the most appropriate solution.

Refunds & Replacements

Once your claim has been reviewed and approved, BOBGIFT will, depending on the situation:

• Replace the defective products;
• Reproduce the affected items; or
• Issue a full or partial refund where appropriate.

Approved refunds will normally be processed within 30 days after the claim has been confirmed.

Customized Products

As the majority of our products are custom-made and personalized, they cannot be returned or exchanged unless:

• The products have manufacturing defects;
• The products differ significantly from the approved artwork or order specifications; or
• The incorrect products were supplied due to our error.

Customized products produced according to the Client's approved artwork are non-returnable and non-refundable.

Artwork Approval

Before production begins, customers are required to approve the final artwork.

Once artwork has been approved, BOBGIFT cannot accept responsibility for errors including, but not limited to:

• Spelling mistakes
• Incorrect contact information
• Logo placement
• Color selections
• Design content approved by the customer

Please carefully review all artwork before providing final approval.

Shipping Damage

If products are damaged during transportation, please keep all original packaging and contact us immediately. We will assist you in working with the shipping carrier and arrange a suitable solution as quickly as possible.